One number for rates, bookings and boxes at the terminal. The person who answers works your lane and can see your file.
Desk 07:00–19:00 Mon–Fri, 08:00–13:00 Sat. Haulage control answers 24/7 on the same number.
Rates
Opening hours, UK time
Monday to Friday
07:00–19:00
Saturday
08:00–13:00
Sunday
Closed
Haulage control answers the desk number when we’re closed, every day of the year.
Each desk has its own number. If nobody picks up in four rings, the call rolls over to the main desk.
By road
A14 to the Dock Spur roundabout, then the A154 towards the town. Ferryboat Lane is the second left after the Trinity gate.
Visiting
Visitor bays at the front of Norholm House. Ring the desk from reception and someone will come down.
Collecting from bond
The warehouse is at Trimley St Martin, off junction 59 of the A14. Book a slot with the warehouse line first; the gate opens at 06:00.
By train
Trimley station is five minutes away by taxi, Felixstowe station about eight.
We answer every message within the working day, and the person who replies is the one who will handle it.
Pricing a box? Choose “A rate or a new lane” and tell us the box, the load port and the door.
Thank you, {Name}.
Your message is with the desk. The person who works your lane replies by the end of the working day. If it can’t wait, call the desk.
